Cypress Equities' corporate portfolio speaks of a "Survival of the fittest" management philosophy - which might mean that if they receive a lot of complaints about local management, that management could be out.
What I was really saying was that lobbying Rink Management Services may have been pointless. Mall management may have directed you to talk to them as a buffer, or to keep you out of their hair.
At the RMS rinks where I've skated, RMS provides most of the troops on the ground, makes sure they have the technical know and training to do daily and somewhat less frequent maintenance, and has real experts on call. They also interface to the public, keep the facilities and the ice clean, publish schedules and usually keep to those schedules. In large part, RMS seems a solid professional company that does what they are paid to do. Very likely, they are being paid to perform all or most of the renovation of the rink itself, and will profit from it, but that doesn't mean they made all the decisions, or were consulted regarding its overall shape.
I've been told, for a lot of public and private facilities, there are architects who make a lot of upper level decisions. Most real architects have at least some engineering training, and may even be fully qualified building engineers, but there are a lot of decisions that they assume responsibility for that sometimes turn out wrong - so says the master electrician I know. The architect may have followed a vision of how the facility should be renovated to "look", and may never had heard your complaints and suggestions, nor have been aware that something as abstract (to him or her) as rink shape would make a big difference.
Were I you, I would have gone to Cypress's top level marketing and property management people
, and explained the issues, in a very calm, articulate manner. Even now, knowing there is an issue will give those people something to look for - if, and only if rink usage actually drops significantly, or fails to meet goals. (Based on http://www.lloydcenter.com/renovation
, they are definitely putting a lot of money into "improving" Lloyd Center. They make it sound like the result will be very beautiful, regardless of functionality. Perhaps they will actually make the rink more popular to the general public. But close the rink until November?)
If other businesses are expanding into the released area, it may be too late to do anything to give the rink a more rectangular shape again, but if not, it might be something they would consider. More likely, perhaps they would direct mall management, and/or RMS, to try to accommodate your other concerns - even if the rink is not ideal for practicing full-rink skating patterns, you can probably various types of classes, clinics, and special events there, and have other types of lessons there. Especially if you offered to help them set up some of those activities (if you aren't already), though of course that would consume some of your valuable time.
I probably would not say in public Internet forums that "the source of evil is Cypress Equities," as that might make them less eager to continue the conversation.
Though it might have been fun to organize people to skate on the last day in mourning attire.