They are fairly new and still breaking in (I think) but I've started skating barefoot so maybe that's why I'm noticing the marks? The outline goes around my heel proportionately but towards the side of the ball of the foot, the outline is more on the bottom of my foot than on the side which made me wonder if they're too narrow. The pro shop told me this model (it was a discontinued model) can't be heat molded because it would cause premature breakdown. He gave me a waxy substance to rub on them and told me to massage the top of the boot and work it with my hands to soften it.