Well, Harlick is going to make it right. A representative of Harlick just called me and we discussed the problems I'm having with the skates. I explained that I don't have an expert here to tell me what needs to be done, so I haven't a clue what to ask them to do. So we talked about the issues and he gave me his best advice.
Basically, they're going to add wedges to the inside of the skates in the heel area, underneath the Superfeet, to correct a mild pronation. He agreed that Superfeet don't really do that on their own, they just provide arch support, so I need wedges. It sounds similar to what you recommend in your blog post, Agnes. I have no idea if they plan to charge me for adding the wedges, but I would assume so, since they're separate from what I ordered. If they do, I will contact USASkates and ask them to reimburse me for that cost, since they basically didn't give me the choice of having Harlick do their thing, they told me I had to buy the Superfeet. I may write a letter, since I'm much better at writing things out than I am at discussing them on the phone.
I may write a letter to USASkates anyway, just to advise the manager of how I've been treated. It's just, I've got so much going on right now, it's hard to muster the enthusiasm to defend myself against an unscrupulous skate salesman. I'd rather just ignore it and focus on the other things that are screaming for my attention, like my cat's tumor, and the oral surgery I'm having tomorrow. But I'll see what I can do. If I can write, or have my husband call, that could work.