They've been making boots for her for a while now. She was about to quit.
To add to the Avanta discussion I will be going to get fitted with them at the end of next week. So I will keep the group updated on the process. Was not going to switch skates just yet but the opportunity came up both financially and time-wise to go to Avanta in person for a fitting.
The process of booking an appointment was smooth and I received a prompt followup via email including some answers to a few questions I had.