Many thanks to FigureSpins and others for clarifying cheated brackets can indeed be 3 turns. I was totally thinking the only way for it to happen is to turn in the wrong direction. Ouch.
The phone call is due to family member illness alright, dropping my point on the bracket / 3-turn, but there is still everything else. Such an uphill battle even with a near-perfect case and really thick skin, no wonder others didn't even bother.