I'm in Western Canada. Not as far as Europe but still probably too far for you
The guy has a really good reputation but I'm still worried about paying so much money and then not being able to use to product. I'm lucky because my employer has really good benefits. So the actual physio part would be covered though I doubt athletic orthotics would be covered. I also already have a physiotherapist so I'm thinking I may make an appointment with him and ask his opinion. Maybe he can at least look at my feet and give me some sort of opinion. I trust him already, so that might ease my mind.
It's too bad the customs didn't seem to work out as good as you'd hoped. Hopefully they'll be able to make changes for you to make them a better fit.
I don't THINK I have messed up feet (pronate, supinate, etc.). I think what's happening is that my arches aren't matching up with where they are in my skates. My physiotherapist assessed my gait for a hip injury and nothing was mentioned about how I stand which I'm thinking would have come up.
The pro shop also suggested replacing the Jackson insoles but the ones I have are less than a year old. I think I'd rather a longer term solution.
Riedell is by far the most comfortable for my arches (probably because of the lower heel??) but unfortunately, they don't fit properly everywhere else for me. They don't grab my heel properly, etc. I should also mention that I have never in my life really subjected myself to 'girly' foot wear, such as heels, so maybe I'm just a huge baby.