We went to Kling for my kid's last pair; we had done custom from a fitter previously. The difference in the fit was noticeable, even though the fitter is considered to be excellent by Klingbeil themselves. We also got every single thing in terms of options included in the base price ... including some things that are not on the order form that are very useful due to some unique aspects of my kid. By looking at the old pair of boots, it was pretty obvious that some additional things had to be done, which were not "normal" options, to make the skates appropriate. With the fitter, we had to pay extra for all of the options ... which was annoying - and none of the other stuff we had put on by Klingbeil themselves were even considered. By the time we factored in the cost savings, it wasn't that difficult to justify a trip to NYC ... and we will be doing so again. Add to that that they could customize the strength to the height and weight of the skater ... having seen the skater in question.
By the way ... if you have a kid ... look at the growth insoles, you can get up to a full size "bump" in the skates by taking out the insoles later, and that's a huge cost savings with growing feet.
The whole visit there was so wonderful that they (nearly) convinced my other kid, who is a die-hard Riedell skater, to look at switching to Klings.
I'm not a huge fan of the stock boots ... they are very basic ... and because they are not heat-moldable (Yes, I know there are different opinions on that, but, having had kids in heat-moldable Riedells for years, I will state absolutely that you cannot mold an all-leather boot the same way you can a boot that is designed to be heated and molded like a Riedell or a Jackson) there can be an old-school break-in period, and they don't necessarily fit as well as they could. Plus, they seem to break down very very very fast unless you get them a bit stiff ... which is unfortunate.
BTW: if you have a kid with a wide forefoot and a very narrow heel, Riedell and I think Jackson will make you a semi-custom split width for around $30 or $60 a pair, IIRC. Something to consider.