I've had a bad experience with Tidewater Ice. They sent me the wrong product (Bunga Gel sleeves- which they were selling as Silipos Gel Sleeves. That's like selling someone Pepsi but sending a Coke instead- it isn't the same thing, they aren't the same. Bunga's are too thick for me and a previous experience with them put me off the ice for a month. I purchased specifically because they said Silipos on their website) and refused to take responsibility for it. It ended with a credit card chargeback (which I warned them I would be doing if they refused a refund), which they contested. It took months for me to get a refund (after returning the product!) and I only got one because I won the chargeback.
I had used them previously, so I was really disappointed, but their response was so poor I won't shop there again.