skatingforums
On the Ice => The Pro Shop => Topic started by: ChillyMum on August 10, 2015, 11:55:16 AM
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I need to buy a very specific fabric. I can get it on Etsy but the sellers prices are higher. And I can only get a 'it will do' second choice option in England.
So far my experience of Spandex House has been
1 fill out order form with my full address and confirm my address is also billing address.
2 As instructed e-mail sales dept and ask for shipping cost.
Easy so far.
Now it gets tedious.
Sales dept reply and tell me I need to send them my address
3 I send them my address and explain I'm a 1st time customer.
Shipping dept reply and tell me the cost but say I still need to tell them what City I'm nearest.
4 I reply I do live in a City and tell them the next big City if that will help.
Argh! and neither dept has answered my other question. How long will it take to get here :nvm:
Anyone know what happens next?
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I live in PA and all fabrics shipped to me from Spandex House usually arrive next day. Sometimes I order in the afternoon and it's on my doorstep by 10am the next morning. So shipping is fast.
They aren't the easiest to communicate. I usually just place the order and when they call to get CC# ask about shipping. They often don't know because they charge you the exact cost. So, I just figure it's $10-$15 each time and estimate till I get the invoice.
Fabric quality is usually very good. Hard to communicate with them on the phone. English is not first language.
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I've also had good success with Spandex House, but I usually speak with them over the phone.
There is also Spandex World, just across the street, as a matter of fact.
Both places are fun to deal with, and have accommodated me with many samples, and quick service.
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Spandex House has better prices and better selection (usually) than Spandex World. I'll order from either depending on what I need. SW has online payment which is nice. SH has worked with me on discounts for large orders and when I do charity work.
So, both good, depends on what you want. SH wins hands down for shipping. Never more than 48hrs to get it to me. SW has taken a week even when I pay for fast shipping.
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Is the problem down to the fact that you're not in the US ChillyMum?
I find some retailers over there haven't quite grasped that there is a worldwide audience on the internet (although sometimes when they suddenly wake up you get really good postage rates as they don't add on anything extra from the real cost).
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Is the problem down to the fact that you're not in the US ChillyMum?
I find some retailers over there haven't quite grasped that there is a worldwide audience on the internet (although sometimes when they suddenly wake up you get really good postage rates as they don't add on anything extra from the real cost).
Yes, I think you are right. They're gone silent since I told them where in the UK I live. But the website indicates that they ship worldwide. Maybe in future a phone call would be better.
I could have got the same fabric from The Fabric Fairy. They were 'on the ball' and offered a good price for both fabric and shipping. But in the end I opted for an alternative from the UK because timing is a factor.
Good to hear other peoples views :)
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I found that the samples they sent were not accurate to the fabric. I had problems with both Spandex House and Spandex World with this issue. I couldn't even match up the samples to what I got.