Glad skaters at your rink are like that! In my rink, the teenage higher level skaters aren't that willing to help newbies. Not because they're bad people, but because (1) they have to make the most of their skating time, and (2) they probably can't put technique into words. One time, when I was a real newbie and I asked someone how to turn, she replied that "you have to learn the basics first". At that time I didn't understand it, but now I do -- and in fact, if someone asks me how to do arabesques, I tell them that you have to start with balance, etc.
Are you in learn-to-skate? Welcome to the world of adult figure skating!