skatingforums
On the Ice => The Pro Shop => Topic started by: FigureSpins on October 02, 2012, 11:34:07 AM
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Klingbeil Skates just posted a repair policy on their Facebook page:
http://www.facebook.com/#!/Klingbeilskatingboots
GOOD NEWS!!!!
Turnaround time on most repairs are 48 hours.
Also:
Updated Klingbeil Policy:
60 years and nearly a million pairs of boots later, we’re confident that we know how to fit skating boots better than anyone on the planet. So we back that up with what is arguably the most comprehensive guarantee in the business—our “heel-to-toe 100% guarantee,” which is simply this:
"Klingbeil wants to provide you, our valued customers, with the best fitting, best performing skate boots possible. If for any reason or at any time you are dissatisfied with the fit of your Klingbeil custom boots, please return them to our factory where we will repair or replace them at our discretion and at no expense to you. This guarantee does not cover misuse, incorrect blade mount, neglect, or natural breakdown of materials over extended time and use.”